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How can we help you?

From fees to transfer times, there’s a whole A to Z of questions you might have about how Send works. Thankfully, our helpful FAQ section has the answers.

GENERAL

Send is different from banks in that everything we do is focused on foreign exchange (or ‘FX’) and international money transfers.

Not only are we experts in the field, but we can provide you with better exchange rates than the banks, quicker transfer times, fee-free transactions, a dedicated account manager, and much more besides!

If you’ve never used anything other than a bank to transfer your money, we think you’ll be pleasantly surprised.

But don’t just take our word for it: setting up an account with Send is completely free.

Keeping our customers’ funds secure is of the utmost importance to us. We’re regulated in Australia by both ASIC and AUSTRAC and we also hold an Australian Financial Services Licence (AFSL).

With Send, you can access transfers across over 38 currencies and 212 countries.

However, in line with our strict anti-money-laundering and KYC policies, together with certain sanctions and screening requirements, we’re not currently able to send to, or receive funds from, the following list (which is subject to change):

Central African Republic, Crimea, Cuba, Democratic Republic of Congo, Eritrea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Zimbabwe.

Absolutely! Call us a little old-fashioned, but we love talking on the phone to our clients.

To ensure that your query is answered most efficiently, we always recommend contacting your account manager in the first instance.

If you haven’t previously made an enquiry, don’t yet have a Send account, or haven’t been allocated an account manager, you can get in touch with our team during business hours using the details on our Contact page.

Yes, you can! We offer a concierge business account service, which has been designed to assist companies of all shapes and sizes move their money internationally.

To find out more about a Send business account, click here to register your interest today.

YOUR ACCOUNT

Getting started with Send is simple.

So that we can verify your identity, you’ll need to provide us with details of either your passport or driving licence, as well as some information about the transfers you’ll be making. In some instances, you may be asked to provide additional information or documents to enable us to meet our legislative requirements.

Setting up an account with Send is free. Click here and let’s begin.

As long as you’re over 18 and can provide us with enough information to verify your identity, then almost anybody can open an account with Send.

Of course! We help clients all around the world get their money to where it needs to be.

For security and regulatory reasons, we have a strict policy that ensures only the name account holder(s) can make transfers with Send.

However, in certain circumstances there may be scenarios in which we can accept instructions from somebody other than yourself, such as power of attorney or another signatory with the authority to act on your behalf.

Please contact us to discuss in more detail.

If you need to change any personal information, please contact your Send account manager.

MAKING AND RECEIVING TRANSFERS

Send does not charge you any fees to transfer.

That’s an immediate saving against your bank already!

We know that nobody likes waiting to receive their money. That’s why we offer transfers that will get your money to where it should be a lot faster than the banks.

Send will always aim to process client payments as quickly as possible and release them straight away. You should typically expect your funds to land at their destination account within 24-48 hours of us receiving them from you.

It’s important to note that, in some countries, the banking processes for receiving funds can sometimes delay this. International public holidays can also cause delays to payments. If you have any questions about likely timeframes for receiving payments, please speak with your account manager.

We can facilitate transfers across 38 currencies and over 600 different currency pairings. This list is subject to change, but includes the following:

Australian Dollar, Bahrain Dinar, Bulgarian Lev, Canadian Dollar, Chinese Yuan, Croatian Kuna, Danish Krone, Euro, Hong Kong Dollar, Hungarian Forint, Indian Rupee, Japanese Yen, Kenyan Shilling, Kuwaiti Dinar, Mexican Peso, Israeli Shekel, New Zealand Dollar, Norwegian Krone, Omani Riyal, Polish Zloty, Qatar Riyal, Romanian Leu, Russian Ruble, Saudi Riyal, Singapore Dollar, South African Rand, Swedish Krona, Swiss Franc, Thai Baht, Turkish Lira, Ugandan Shilling, UK Sterling, United Arab Emirates Dirham, and US Dollar.

Did you know you could lose up to 10% of your money simply by choosing to transfer your money via your bank rather than with Send?

Sure, 10% may not sound much at first, but that could be $500 on a $5,000 transfer ─ or $10,000 on a $100,000 transfer!

It’s our mission to provide our customers with ultra-competitive exchange rates and the significant savings that come with them.

Unfortunately, in this day and age it’s all too easy to pretend to be somebody else online.

The information and documentation we ask for prior to you sending or receiving money is both for your own protection and to ensure we comply with our legislative obligations. We use the documents you provide for the purpose of verifying that you are who you say you are ─ which, once confirmed, means we can process your transfers.

For a detailed understanding of how we use your personal information, please see our Privacy Policy.

It’s our aim to cater for the world’s foreign exchange requirements, whether you’re sending small amounts to family or an established business with a large currency transfer requirement.

You can start moving your money with transactions as little as $200 up to as much as you want.

Mistakes happen, so in many instances it is possible to reverse or cancel a transaction. It’s important to contact your account manager as soon as you possibly can after making the transfer to explain the situation. They’ll guide you through the next steps.

To reduce the risk of errors, it’s important to be 100% certain of the details of your transfer and that you’ve understood our Financial Services Guide, Privacy Policy, and our Terms and Conditions.

The first thing to do is not panic ─ trust us, we’ve seen it all before!

It’s best to contact your account manager as soon as you realise what’s happened. We’ll take the details of the transaction and get on the case as quickly as we can take all possible steps to fix the issue with the responding bank.

When you set up your Send account, you’ll need a bank account registered in your own name. It’ll be this account that you use to transfer your funds to us.

Look out for many more online payment options coming soon!

IMPORTANT DOCUMENTS

Take me to the Terms and Conditions section Click here

Want to know about our privacy policy Click here

Take me to the Financial Services Guide Click here

Want to know how we deliver our services and products to you in detail? Click here